To boost the professional qualifications of customs officials, the Department for Specialized Training and Canine Services of the State Customs Service has successfully completed a specialized English language course titled “Customs Procedures for the Movement of Goods by Citizens at Border Crossing Points.” This training program was designed for officers directly involved in customs clearance at border checkpoints who interact daily with citizens and international partners.

Why Is This Important?

In today’s globalized environment, customs officers must possess not only specialized expertise but also effective English communication skills. This proficiency ensures:

• A clear understanding of international customs control norms and standards.
• Prompt resolution of contentious situations at the border.
• Active participation in international training, exchange programs, and collaborative initiatives.
• Transparency and openness in interactions with foreign citizens.

The course curriculum included thematic modules, interactive sessions, practical case studies, and specialized terminology. Particular emphasis was placed on practical communication skills in the “customs officer-citizen” format.

Participants have already highly praised the program’s quality, the relevance of its topics, and the professional approach of the instructors. This training format exemplifies a modern approach to human resource development within the customs system, especially in the context of Ukraine’s European integration.

More Learning Opportunities Ahead

In the coming months, new language and specialized courses will be launched, including:

• Business English: For participation in business meetings and conferences.
• Customs inspection of motor vehicles.